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Customer care department agreement letter

To
Mr. Ashton L. Symonds
House no. 2094,
Water Oak Blvd.
Poole
Date: 15th Feb, 2012
Subject: Service agreement letter
Dear Mr. Symonds,
I am writing this letter in reference to our proposal of outsourcing the customer care department of our organization. We are glad that you have accepted our proposal of outsourcing.
With this letter, I want to bring the major terms of this joint venture into your kind consideration. We’ll outsource the entire customer care department from 15th April’ 2012 and will provide you a monthly compensation of $15,000 in lieu of your services. You will be required to manage the smooth functioning of all the inbound calls from our customers, have to register their complaints and solve their queries.
A detailed service agreement is being attached with this letter. Any sort of corrections and amendments in the clauses of the agreement are welcome. We have scheduled a meeting on 24th Feb’2012 to discuss and finalize this service agreement. You are kindly requested to attend the meeting in our office and all the queries pertaining to the agreement can be discussed their.
Regards,
Pamela Hunt


TLM Electronics

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